SHIPPING POLICY

This document sets out the shipping policy that applies to customers that make a purchase at casshooreiki.com. If you have any questions, please contact our customer service team at thezengeologist@gmail.com.

Shipping Options & Delivery Costs

Ship in the United States and Internationally. We offer the following shipping options - you will be asked to select a shipping method at checkout.

Standard Day Shipping (Orders $49 and over) - FREE

Standard Day Shipping (Orders under $49 and under 5 lbs of weight) - $5

Standard Day Shipping (Orders under $49 and over 5 lbs of weight) - $20

USPS Priority Shipping (1-3 days) - $10.95

Digital Products and Gift cards - FREE

Standard International - $35

Order Processing Time

Our products are not pre-packaged, which means they are prepared specifically for you. I make every effort to fulfill orders as quickly as possible, but sometimes life happens. Orders placed are processed and dispatched in 1 to 3 days. All orders placed during weekends or holidays will be dispatched the day after.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. However, feel free to contact us at thezengeologist@gmail.com if you have any questions, issues or preferences with the delivery address.

International Orders

 Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Certain items are not accepted by customs in certain countries. Please check with your custom authorities before making a purchase.

Tracking Your Order

 Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.